Your privacy matters to us. This Privacy Policy explains exactly what personal data 21phlove collects, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
Last Updated: January 2026Six principles that guide how 21phlove handles your personal data
All data transmitted between your device and 21phlove is protected by SSL/TLS encryption. Personal and financial information is stored on secured servers with access restricted to authorised personnel only. We do not store full payment card details on our systems.
21phlove does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is shared only with service providers who help us operate the platform, and only under strict data processing agreements that bind them to confidentiality.
As a registered player at 21phlove, you have the right to access, correct, and request deletion of your personal data. You can update most of your account information directly from your profile settings. For data requests that require our team's involvement, contact us at support.
We collect only the personal data that is necessary to provide our services, comply with regulatory requirements, and keep your account secure. We do not collect data beyond what is needed for these purposes, and we do not retain data longer than required by law or operational necessity.
This Privacy Policy is written in plain, accessible language so you know exactly what is happening with your data. We will notify you of any material changes to this policy before they take effect, giving you the opportunity to review and, if necessary, close your account.
21phlove operates in compliance with applicable Philippine data protection laws and PAGCOR regulatory requirements. Our data handling practices are reviewed regularly to ensure ongoing compliance with evolving legal standards governing online gaming platforms in the Philippines.
Your Privacy Matters. This Privacy Policy ("Policy") describes how 21phlove ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access or use the 21phlove platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
21phlove is an online gaming platform operating at 21phlove.net, providing casino games, slots, live dealer games, and related entertainment services to eligible players in the Philippines. 21phlove acts as the data controller in respect of the personal data collected through the Platform, meaning we determine the purposes and means by which your personal data is processed.
For all privacy-related enquiries, you may contact our Data Privacy Officer through the support channels listed in Section 16 of this Policy.
This Privacy Policy applies to all personal data collected by 21phlove through:
This Policy does not apply to third-party websites, applications, or services that may be referenced on the Platform. We encourage you to review the privacy policies of any third-party services you access independently.
21phlove collects the following categories of personal data from players and platform visitors:
The following table summarises the main data categories and their primary purposes:
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Identity & Contact | Account registration, communication, age verification | Yes |
| KYC Documents | Regulatory compliance, fraud prevention, withdrawal processing | Yes (for withdrawals) |
| Financial Data | Processing deposits and withdrawals in PHP | Yes |
| Gaming Activity | Service delivery, responsible gaming monitoring, dispute resolution | Yes |
| Technical & Usage | Platform security, fraud detection, performance optimisation | Automatic |
| Communications | Customer support, complaint handling, service improvement | When you contact us |
21phlove collects personal data through the following means:
21phlove uses the personal data we collect for the following purposes:
21phlove processes your personal data on the following legal grounds:
21phlove shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, game software providers, customer support platform providers, and IT infrastructure and hosting providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to 21phlove.
21phlove may disclose personal data to PAGCOR, law enforcement agencies, courts, or other regulatory authorities where required by applicable Philippine law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of 21phlove, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of 21phlove's business, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to data handling practices that result from it.
21phlove does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. This commitment applies regardless of the value of the data or the identity of the prospective buyer.
21phlove uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 21phlove platform. For detailed information on the specific cookies we use, please refer to our Cookie Settings panel accessible from the Platform footer.
21phlove retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes or enforce our agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
21phlove implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While 21phlove takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, 21phlove will notify affected players and relevant authorities in accordance with applicable legal requirements.
As a player on the 21phlove platform, you have the following rights in respect of your personal data:
To exercise any of these rights, please contact the 21phlove support team through the live chat function on the Platform or via the contact details in Section 16. We will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of any such extension.
The 21phlove platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process, and 21phlove reserves the right to request supporting documentation to confirm a player's age at any time.
If 21phlove becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the payment source where possible.
If you believe that a minor has registered on the 21phlove platform, please contact our support team immediately so that we can take appropriate action.
With your consent, 21phlove may send you promotional communications including bonus offers, seasonal promotions (such as our Valentine's events in February), new game announcements, and platform updates. These communications may be delivered via email or SMS to your registered contact details.
You can manage your marketing preferences at any time through your account settings or by following the unsubscribe instructions included in any marketing communication. Opting out of marketing communications will not affect your ability to use the Platform or receive essential service communications related to your account, transactions, or security.
21phlove does not send unsolicited marketing communications to individuals who have not consented to receive them. If you receive a communication purporting to be from 21phlove that you did not consent to, please report it to our support team.
The 21phlove platform integrates with third-party services to deliver its full range of features, including game software providers, payment processors, and customer support tools. While these integrations are necessary for Platform operation, each third-party provider operates under its own privacy policy and data handling practices.
21phlove conducts due diligence on all third-party service providers to ensure they maintain appropriate data protection standards. However, 21phlove is not responsible for the privacy practices of third-party providers beyond the scope of the data processing agreements in place between us.
The Platform does not contain links to external third-party websites for general browsing purposes. All navigation within the Platform remains within the 21phlove domain.
21phlove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via email or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect. This gives you the opportunity to review the updated Policy and, if you do not agree with the changes, to close your account before they come into force.
Your continued use of the 21phlove platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 21phlove handles your personal data, please contact our Data Privacy Officer through the following channels:
21phlove Data Privacy Officer
Support Email (plain text — not a clickable link): [email protected]
Live Chat: Available 24/7 through the Platform's live chat function.
We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the Philippines.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust 21phlove. Must be 21 or older to register.